Contact & grievances

Last updated:
Draft: not yet reviewed by a lawyer. This document describes how Lissn is actually built and intended to operate, so it is a realistic starting point rather than boilerplate. It still must be reviewed and finalised by qualified counsel, and every [SQUARE BRACKET] placeholder filled in with the real operating-entity details, before Lissn is offered to the public.

Who to contact

What it's aboutWhere to writeWe reply within
Something felt unsafe, or someone behaved badly safety@lissnapp.com24 hours
Refunds, payments, bookings support@lissnapp.com24 hours
Your data: access, correction, deletion privacy@lissnapp.com7 working days
Becoming a Buddy buddies@lissnapp.com3 working days
Anything else hello@lissnapp.com3 working days

Please don't email us in a crisis. Nobody monitors this inbox overnight. If you are in danger or thinking about harming yourself, call Tele-MANAS 14416 (24/7) or 112. See Safety & crisis help.

Grievance Officer

As required by India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023:

Name:
Designation: Grievance Officer & Data Protection Contact
Email:
Address:

The Grievance Officer acknowledges a complaint within 24 hours and resolves it within 15 days, as the Rules require.

Escalating

If you're not satisfied with how a complaint was handled:

  1. Reply to the original thread asking for escalation, or write to grievance@lissnapp.com with your case reference.
  2. A second reviewer who was not involved in the original decision will look at it.
  3. If you remain dissatisfied, you may approach the Data Protection Board of India (for data matters) or the relevant consumer forum.

Appealing a suspension

If your account was suspended or your Buddy application declined and you believe that was wrong, write to grievance@lissnapp.com with your display name and the date. Appeals are reviewed by someone other than the original decision-maker.

Operator details

Service:
Operated by: , sole proprietor
Principal place of business:

GSTIN:

Phone:

Lissn is operated as a sole proprietorship. A proprietorship has no separate legal identity and therefore no CIN. The proprietor named above is the legal operator. GST registration applies once turnover crosses the statutory threshold (₹20 lakh for services; ₹10 lakh in special-category states).